Terms and Conditions
This site is supported and delivered by 123 Group Pty Ltd and these terms and conditions are for the delivery and support of training services, courses and training memberships.
Fee Policy
1) 123 Group Pty Ltd will only accept course enrolments online via the enrolment form on a company page or any official partner websites.
2) 123 Group Pty Ltd may require Certified copies of 100 points of ID. Which can be emailed to the support email address on the site where you enrolled (You can find details about the 100 point system here: http://en.wikipedia.org/wiki/100_point_check)
3) Prior to studying with 123 Group Pty Ltd, you may be asked to complete a LLN (Language, Literacy & Numeracy) test so we know if you require any additional resources or help. This is done via an Online Multiple Choice Questionnaire.
4) If you are paying with a credit card you will be taken to the Paypal site where you can securely enter your credit card details, you can also pay using a PayPal account. If you choose another payment method and receive a Pro Forma Invoice you will need to pay this amount before we issue a Tax Invoice. If you have an approved credit account you must send the purchase order or written order confirmation before the student can commence.
Once the above clauses have been met, the student will be granted access into our course/s.
Refund Policy
123 Group Pty Ltd has a strict 7 day refund policy.
An Enrolment Fee will be refunded only when:
a) The student notifies 123 Group Pty Ltd in writing (Email is accepted) that they do not wish to commence training. Notification must be received no later than 7 days after enrolment form being received by 123 Group Pty Ltd.
A student, who notifies 123 Group Pty Ltd of a withdrawal other than in accordance with clause a) above is not entitled to a refund.
The refund will be paid:
a. Within 14 days of receipt by 123 Group Pty Ltd of a notice of cancellation in accordance with clause a) above.
b. Back to the person who paid the course fee to 123 Group Pty Ltd.
c. Via the Issue Refund service through Paypal.
d. Minus $120 Booking Administration Fee for Accredited Courses, $60 for Premium Courses, per enrolment or $50 per Membership Service.
e. Minus a fee of $45 for each and every workbook which has been accessed, where there is a record of access in the Learning Management System.
Membership Service
Where a Client has signed up to a Membership Service and has requested Extra Services as part of this service a refund of the membership fee is not available.
Extra Service
An Extra Service is a request for support that is over and above what is available as part of the membership.
Reassessment Fee Policy
Students of 123 Group Pty Ltd who applied for the Nationally Recognised Certificate option upon enrolment automatically have 3 chances for assessment submission for review before final accredited assessment. Should a student be deemed ‘Not Yet Competent’ after the official accreditation assessment and still wishes to maintain in the course he/she can complete the assessment again for a fee of $155 for each unit of Competency (UOC).
The student will be given the option to re-do the assessment and if chosen so, an invoice will be issued and sent. The funds must be received prior to any reassessment.
